This document serves to delineate the terms and conditions that govern the access to and utilization of the godshiva.in website, as well as the purchase of any products offered therein. By engaging with this website, customers enter into a legally binding agreement with godshiva.in, establishing the framework for their interaction and transactions. This agreement also takes into account the integration of Qikink’s print-on-demand services, which are integral to the creation and fulfillment of the products available on godshiva.in.
It is imperative that all users carefully read and comprehend these Terms and Conditions, alongside our separate Refund and Cancellation Policy. By accessing and using the godshiva.in website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our separate Refund and Cancellation Policy. Should there be any queries or concerns regarding these terms, users can reach out to us via email at sagar@godshiva.in. This point of contact ensures that customers have a direct channel for communication, fostering transparency and trust in our operations.
The godshiva.in website is intended for lawful use by individuals seeking to browse and purchase our products, as well as access information related to our offerings. To ensure a secure and positive experience for all users, certain activities are strictly prohibited. These include any attempts to gain unauthorized access to the website or its underlying systems, actions that may disrupt the website’s functionality or impede other users’ access, and the introduction of any malicious software or harmful content. Furthermore, engaging in any fraudulent activities or violating the intellectual property rights associated with the website and its products is forbidden. The posting of offensive, defamatory, or illegal content is also strictly prohibited. Should godshiva.in offer user accounts, it is the responsibility of the account holder to maintain the confidentiality of their login credentials. Any suspected unauthorized use of an account should be reported immediately. Godshiva.in retains the right to suspend or terminate accounts that are found to be in violation of these terms. Establishing clear guidelines for website usage helps to maintain a safe online environment and protects godshiva.in from potential liabilities arising from inappropriate user conduct.
The entirety of the content presented on the godshiva.in website, encompassing text, graphics, logos, images, videos, and software, is the exclusive property of godshiva.in or its licensors, and is protected by the applicable copyright, trademark, and other intellectual property laws. Any unauthorized utilization, reproduction, distribution, or modification of this content is strictly prohibited. This protection extends to the unique product designs offered on the website, which are the intellectual property of godshiva.in unless explicitly stated otherwise. The purchase of a product does not confer any rights to the underlying design itself. Recognizing that godshiva.in utilizes Qikink for print-on-demand services, it is important to note Qikink’s policy against printing copyrighted designs without proper authorization. This underscores godshiva.in’s commitment to offering only designs for which it holds the necessary rights. Any trademarks or service marks displayed on the website are the property of godshiva.in, and their unauthorized use is forbidden. Protecting these intellectual property assets is crucial for maintaining brand identity and preventing infringement.
Godshiva.in endeavors to present accurate and current information regarding product descriptions, visuals, and pricing. However, due to the dynamic nature of online retail, occasional discrepancies or inaccuracies may arise. Therefore, godshiva.in reserves the right to rectify any errors, inaccuracies, or omissions, and to modify or update information at any time without prior notification. The prices of all products are clearly displayed, inclusive of any applicable taxes such as GST, and are presented in Indian Rupees (INR). It is important to note that product prices are subject to change without advance notice. While godshiva.in strives to ensure the availability of all listed products, their availability is not guaranteed at all times and may fluctuate. In the event that an ordered product is unavailable, godshiva.in will communicate this to the customer and outline the subsequent process. Providing transparent and accurate product information is essential for building customer trust and managing expectations.
The process of placing an order on the godshiva.in website involves a series of steps designed for clarity and ease of use. By proceeding with an order, the customer makes an offer to purchase the selected products. It is important to understand that the confirmation email received upon placing an order does not signify the acceptance of this offer. The order is considered accepted only when godshiva.in dispatches the products or notifies the customer that their order is ready for shipment. Godshiva.in reserves the right to decline or cancel any order under certain circumstances, including but not limited to product unavailability, inaccuracies in pricing or product details, suspicion of fraudulent activity, or a violation of these Terms and Conditions. Furthermore, aligning with Qikink’s policies, orders involving copyrighted designs uploaded without permission may be cancelled. In the event of an order cancellation by godshiva.in, the customer will be promptly informed, and a refund will be processed for the applicable amount. Customers may also have the option to cancel their orders, subject to certain conditions. Given that godshiva.in utilizes Qikink for fulfillment, the ability to cancel an order may be limited once it reaches a specific processing stage, such as being marked as “Live” or when printing has commenced. Any specific deadlines or procedures for customer-initiated cancellations, along with any potential associated charges or limitations, will be communicated on the website or during the order process. Clearly defining the order process and the conditions for acceptance and cancellation ensures transparency and manages expectations for both godshiva.in and its customers.
Godshiva.in offers various accepted payment methods to facilitate purchases, including but not limited to credit cards, debit cards, net banking, and UPI. The payment process involves authorization and processing, with the customer’s account being charged upon confirmation of the order or prior to shipment. Godshiva.in employs secure payment gateways and implements relevant security measures to safeguard customers’ payment information, ensuring a safe transaction environment. In the event of any payment disputes or issues, godshiva.in has established a process for their resolution, and customers can contact us using the provided contact information for assistance. Clear and secure payment procedures are fundamental to building customer confidence in online transactions.
Shipping and delivery of products purchased on godshiva.in are facilitated through Qikink’s network of shipping partners. General information regarding shipping and delivery processes is available on the website. Shipping costs are calculated based on factors such as the weight of the products and the destination address, and this cost will be clearly indicated during the checkout process, either as a separate charge or included in the product price. Estimated delivery times for domestic orders within India are typically between 2 to 9 days, although these are estimates and actual delivery times may vary due to factors beyond godshiva.in’s control, such as courier delays or unforeseen circumstances. Godshiva.in is not responsible for delays caused by third-party delivery services. Shipping may be restricted or unavailable in certain geographical areas, and any such restrictions will be specified on the website. For issues related to delivery, such as lost or damaged packages, godshiva.in has a process in place to address these concerns. In cases where a shipment is confirmed as lost by the shipping carrier, a refund will be issued. Customers are advised to inspect packages for any damage upon delivery and note any such damage in the courier’s delivery remarks. More comprehensive details regarding shipping policies may be provided in a separate “Shipping Policy” document accessible on the website. Providing clear information about shipping and delivery processes is crucial for managing customer expectations and ensuring a positive purchasing experience.
Our policy concerning returns, refunds, and cancellations is detailed in our separate Refund and Cancellation Policy, which we strongly encourage you to review. You can access this policy via a dedicated link on our website. While the comprehensive details are provided in that separate document, it is important to highlight certain key aspects here, particularly those that align with Qikink’s operational framework. Generally, custom-made products, such as those produced via print-on-demand through Qikink, are not eligible for return unless there is a defect in the manufacturing or fulfillment process. Returns or exchanges initiated due to incorrect sizing by the customer or for non-defective products are typically handled at the customer’s expense through the placement of a new order, consistent with Qikink’s policy. Any claims for damaged or defective products must be reported within 7 days of delivery and should be accompanied by video proof, as stipulated by Qikink.
| Scenario | Qikink’s Policy for Seller | Implication for godshiva.in’s Customer Policy |
|---|---|---|
| Manufacturing Defect/Fulfillment Error | Seller can submit a claim within 7 days with video proof for replacement or refund. | Customer can request a return or refund within 7 days of delivery with video proof of the defect or error. |
| Incorrectly Provided Address (Lost/RTO) | Qikink is not responsible. Seller bears the cost of reshipment if the package is returned. No refunds processed for RTO due to unserviceable pin code after order placement. | Godshiva.in is not responsible for lost packages or non-delivery due to incorrect addresses. Customer will be responsible for reshipping costs if the package is returned. No refunds will be issued for RTO due to customer-provided incorrect pin codes. |
| Wrong Size Ordered by Customer | Seller needs to place a new order at their expense for exchange. | Exchanges or returns for wrong sizes ordered by the customer will not be provided. Customers need to place a new order for the correct size. |
| Non-Defective Product Return/Exchange | Seller needs to place a new order at their expense. | Returns or exchanges for non-defective products are generally not accepted. Customers should carefully review product details before ordering. |
| Lost in Transit | Refund issued once shipping status confirms item is lost. | Customer will receive a refund if the shipping carrier confirms the order is lost in transit. |
| Damaged in Transit | Seller needs to submit a claim within 7 days with unboxing video and photos. | Customer must report damage within 7 days of delivery with an unboxing video and photos of the damage and original packaging to be eligible for a replacement or refund. |
| Order Cancellation | Cannot be cancelled once processed (moved to “TO BE PRINTED”). | Customers can request cancellation before the order status moves to “TO BE PRINTED”. Once processing begins, cancellation may not be possible. |
The godshiva.in website and the products offered therein are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. Godshiva.in does not warrant the accuracy, reliability, completeness, or timeliness of the content presented on the website. Furthermore, to the maximum extent permitted by applicable law, godshiva.in disclaims all warranties regarding the quality, merchantability, or fitness for a particular purpose of the products purchased through the website. This disclaimer of warranties is essential for defining the scope of godshiva.in’s responsibilities and liabilities.
To the maximum extent permitted by applicable law, godshiva.in shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in any way connected with the use of the website or the purchase of products, even if godshiva.in has been advised of the possibility of such damages. This exclusion of liability includes, but is not limited to, damages for loss of profits, loss of data, business interruption, or personal injury. In no event shall godshiva.in’s total liability to a customer for all damages, losses, and causes of action exceed the amount paid by the customer for the specific product in question, to the extent permitted by law. This limitation of liability is a fundamental aspect of the agreement between godshiva.in and its customers, outlining the financial responsibilities in case of any issues.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in. By agreeing to these terms, customers acknowledge and consent to this governing law and jurisdiction. Specifying the governing law and jurisdiction provides legal clarity and predictability for resolving any potential disputes.
For any questions, comments, or concerns regarding these Terms and Conditions, or any other matter, please contact us via email at sagar@godshiva.in. This ensures a direct and efficient channel for communication between godshiva.in and its customers.
In conclusion, these Terms and Conditions establish a comprehensive legal framework for the operation of the godshiva.in e-commerce website. By clearly outlining the rights and responsibilities of both godshiva.in and its customers, these terms aim to foster a transparent, secure, and positive online shopping experience. The integration of Qikink’s print-on-demand services is specifically addressed, ensuring that customers are aware of the unique aspects of purchasing custom-made products. Adherence to these terms is essential for all users of the godshiva.in website.Sources used in the report